Privacy policy

Privacy Policy

Last updated: July 9, 2026

Pioneer Day respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our online store, purchase our products, contact us, or otherwise interact with our services.

Our store is hosted by Shopify. For more information about how Shopify processes personal information, please review Shopify’s consumer privacy policy and privacy controls.

By using our website or purchasing from our store, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Information You Provide to Us

We may collect information that you provide directly, including:

Full name
Billing address
Shipping address
Email address
Telephone number
Order and transaction information
Account information, if customer accounts are available
Product preferences
Marketing preferences
Customer support communications
Reviews, comments, photographs, videos, or other content you submit
Information and evidence submitted in connection with refund, damage, defect, or delivery claims

Payment Information

Payments are processed by Shopify and third-party payment providers.

We generally do not directly receive or store your complete credit card number. Payment providers may collect payment card details, billing information, authentication information, and other data necessary to process the transaction.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Device identifiers
Pages viewed
Products viewed
Products added to the cart
Referring website
Approximate location derived from your IP address
Date and time of visits
Interactions with advertisements or marketing communications
Cookie and tracking technology information

Information From Third Parties

We may receive personal information from:

Shopify
Payment processors
Shipping carriers
Fulfillment partners
Product suppliers
Advertising platforms
Analytics providers
Social media platforms
Fraud prevention and security providers
Customer service applications
Other service providers that support our business

The categories described above are also the categories of personal information that we may have collected during the preceding 12 months.

2. How We Use Personal Information

We may use personal information to:

Operate and maintain our online store
Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and shipping updates
Respond to customer questions and support requests
Review refund, damage, defect, or delivery claims
Detect and prevent fraud, abuse, unauthorized transactions, and security incidents
Personalize your shopping experience
Improve our products, website, advertising, and customer service
Measure website traffic and marketing performance
Send promotional emails or messages when permitted by law
Show advertisements that may be relevant to your interests
Maintain business, accounting, tax, and transaction records
Enforce our policies and agreements
Comply with legal and regulatory obligations
Establish, exercise, or defend legal claims

We may also use information for another purpose disclosed to you at the time it is collected.

3. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted and operated through Shopify. Shopify processes information necessary to provide the ecommerce platform, checkout, payment, security, analytics, and related services.

Payment Providers

We disclose transaction and payment-related information to payment processors, banks, card networks, and fraud prevention providers.

Fulfillment and Shipping Partners

We may disclose your name, shipping address, telephone number, email address, order details, and other necessary information to suppliers, fulfillment companies, warehouses, and shipping carriers.

These providers require the information to manufacture, process, fulfill, track, and deliver your order.

Advertising and Analytics Providers

We may disclose or make information available to advertising, social media, and analytics providers, including platforms such as Meta, Google, and similar providers.

These companies may use cookies, pixels, APIs, and related technologies to:

Measure website activity
Analyze advertising performance
Create audiences
Limit repetitive advertisements
Display advertisements based on activity across websites or services

Business Service Providers

We may use companies that provide:

Website hosting
Email delivery
Customer support
Data analysis
Information technology services
Cybersecurity
Fraud prevention
Accounting
Legal services
Business administration

These providers may process personal information only as necessary to perform services for us, subject to their contractual and legal obligations.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a subpoena, court order, or governmental request
Investigate suspected fraud or illegal activity
Protect our rights, customers, business, property, or safety
Enforce our policies and agreements
Establish or defend legal claims

Business Transfers

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

4. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, certain uses of advertising cookies, pixels, analytics technologies, or advertising platforms may be considered a “sale,” “sharing,” or use for “targeted advertising” under some United States state privacy laws.

Where applicable, you may opt out through the Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar link available in the footer of our website.

You may also contact us at:

pioneerdayofficial@gmail.com

We do not knowingly sell or share the personal information of individuals under 16 years of age.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, web beacons, local storage, APIs, and similar technologies.

These technologies may be used for the following purposes.

Essential Cookies

These cookies are necessary for functions such as:

Shopping cart operation
Checkout
Payment processing
Security
Fraud prevention
Customer account access
Website functionality

Analytics Cookies

These cookies help us understand how customers use our website and allow us to improve website performance and usability.

Functional Cookies

These cookies may remember your settings, preferences, location, or previous interactions.

Advertising Cookies

These cookies may be used to measure advertisements, create advertising audiences, and show advertisements based on browsing activity.

You can control cookies through your browser settings and, where available, through the cookie preference tool on our website.

Disabling certain cookies may prevent parts of the website from functioning properly.

6. Global Privacy Control and Do Not Track

Some browsers and browser extensions allow users to transmit a Global Privacy Control signal.

Where required by applicable law and supported by our website’s privacy tools, we treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser or device transmitting the signal.

Except where required by law, our website may not respond to traditional “Do Not Track” signals because no uniform industry standard currently applies to those signals.

7. Email and Marketing Communications

Where permitted by law, we may send you promotional emails if you subscribe, create an account, make a purchase, or otherwise consent to receive marketing communications.

You may unsubscribe at any time by:

Clicking the unsubscribe link contained in a marketing email
Contacting us at pioneerdayofficial@gmail.com

Even after unsubscribing from promotional messages, you may continue to receive transactional communications concerning orders, payments, deliveries, refunds, security, or customer service.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The duration of our relationship with you
Order fulfillment requirements
Accounting and tax obligations
Fraud prevention requirements
Chargeback and payment disputes
Warranty or refund claims
Legal limitation periods
Regulatory requirements
The need to establish, exercise, or defend legal claims

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and notifying us if they suspect unauthorized use of their account.

10. Your Privacy Rights

Depending on your state of residence and the applicable law, you may have the right to:

Confirm whether we process your personal information
Request access to personal information
Request correction of inaccurate personal information
Request deletion of personal information
Obtain a portable copy of certain personal information
Opt out of the sale of personal information
Opt out of sharing personal information for cross-context behavioral advertising
Opt out of targeted advertising
Opt out of certain profiling activities
Limit certain uses or disclosures of sensitive personal information
Withdraw consent where processing is based on consent
Appeal a decision concerning a privacy request
Receive equal service and pricing without unlawful discrimination for exercising your rights

These rights may be subject to legal exceptions. For example, we may retain information necessary to complete a transaction, detect fraud, comply with tax requirements, resolve disputes, or comply with legal obligations.

California requires covered businesses to explain rights including access, deletion, correction, opt-out, limitation, and non-discrimination.

11. Exercising Your Privacy Rights

To submit a privacy request, contact us at:

pioneerdayofficial@gmail.com

Please include:

Your full name
The email address associated with your account or order
Your state of residence
The specific right you wish to exercise
Sufficient information for us to identify relevant records

We may need to verify your identity before processing certain requests. Verification may require confirmation of information connected to your account, order, or previous interactions with us.

We will use information submitted for verification only to process and document your request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may contact you directly to verify your identity and authorization.

12. Appeals

If we deny your privacy request and your state gives you the right to appeal, you may appeal by replying to our decision or sending an email to:

pioneerdayofficial@gmail.com

Use the subject line:

Privacy Request Appeal

Explain why you believe our decision should be reconsidered.

13. Non-Discrimination

We will not unlawfully discriminate against you because you exercised an applicable privacy right.

We will not deny products, charge a different price, or provide a different quality of service solely because you exercised a legally protected privacy right, except where a difference is reasonably related to the value of the personal information or otherwise permitted by law.

14. Children’s Privacy

Our store and services are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without legally valid parental consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information may contact:

pioneerdayofficial@gmail.com

COPPA imposes specific requirements on services directed to children under 13 or services that knowingly collect their personal information.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services.

We do not control and are not responsible for the privacy, security, or content practices of third parties. Their collection and use of information are governed by their own policies.

You should review the privacy policy of any third-party service before providing personal information.

16. International Data Processing

Although our products are offered only to customers in the United States, we and our service providers may process personal information in the United States, Canada, Italy, and other countries where our service providers operate.

Privacy and data protection laws in those locations may differ from the laws in your state. Where required, appropriate measures will be used to protect transferred personal information.

Shopify is headquartered in Canada and operates globally, which can involve international processing of merchant and customer information.